Privacy Policy

1. Introduction

PublicServiceGrove ("we," "our," or "us") is dedicated to preserving your anonymity. This document outlines how your information is gathered, utilized, shared, and kept safe when you interact with our web platform publicservicegrove.sbs or engage with our yacht charter offerings.

Utilizing our offerings implies your assent to the practises delineated in this document. We act in compliance with privacy legislation inclusive of the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent legal frameworks in Canada.

2. Information We Collect

2.1 Personal Information

You provide us with identifiable information voluntarily when you:

• Reserve a yacht charter
• Reach out to us via our web portal or by telephone
• Opt-in for our electronic bulletins
• Complete questionnaires on our website
• Participate in our questionnaires or special events

Such information may encompass:

• Names and methods of contact (email, phone, address)
• Transactional details (handled securely through external entities)
• Preferences related to your charter and other specifications
• Contacts for emergencies
• Food preferences and health-related particulars (if disclosed)

2.2 Information Accumulated Automatically

Details about your device and how you use our website are collected automatically when you visit:

• IP addresses and geolocation data
• Type and version of browser
• Web pages you visit and duration of your stay
• Source websites
• Specifications of your device (model, screen resolution, etc.)

2.3 Cookies and Similar Technologies

Cookies and comparable tracking solutions are utilized on our site to improve your browsing experience. They enable us to:

• Recall your selected settings
• Analyze our website's efficiency and usage
• Deliver custom content
• Refine our offerings

Adjustments to cookies can be made through your web browser settings or our cookie consent tool.

3. Utilization of Your Data

The collected data is used for:

• Delivery of Service: To fulfil yacht charter services, manage reservations, and maintain communication about your bookings
• Customer Service: To address your inquiries and provide support
• Transaction Management: To undertake payment facilitation and oversee financial accounts
• Security Measures: To safeguard the integrity of our services and prevent deceitful activities
• Promotional Activities: To send you advertising materials and updates, given you've consented
• Website Enhancement: To monitor site use and elevate website functionality
• Regulatory Adherence: To ensure compliance with the rule of law

4. Distribution and Revelation of Information

We do not vend, barter, or lease your identifiable details to third-party entities. However, we may relay your data in situations such as:

4.1 Third-Party Services

Essential information may be shared with third-party vendors who assist us in: payment facilitation; web hosting and management; email marketing; data analytics and performance checks; user support services.

4.2 Legal Mandates

We may unveil your information when legally necessitated or to conform with legal proceedings, respond to court directives, deal with exigencies, or examine potential duplicitous or unlawful acts.

4.3 Corporate Changes

Should our enterprise undergo merger, procurement, or divestiture of business assets, your information may be part of the assets transferred.

5. Data Protection

We enforce suitable security measures such as encryption, secure servers, and access controls to shield your personal details against unwarranted intrusion, modification, exposure, or obliteration. These also encompass routine risk evaluations and educating our staff.

Nevertheless, as no internet transmission or electronic storage is foolproof, we cannot vow for absolute protection of your details.

6. Data Retention

Retention of your personal information persists only for as lengthy as necessary to fulfill the objectives it was garnered for or as mandated by law. Typical retention periods include:

• Charter reservations: 7 years (for taxation and legal reasoning)
• Communication about marketing: until you opt-out or expunge
• Analysis of website: 26 months
• Assistance to customers: 3 years subsequent to your last engagement

7. Rights and Options

You have rights that include, but are not limited to, access, correction, deletion (as per legal stipulations), portability, the choice to opt-out of marketing, and management over cookies. You may exercise these rights by contacting us using the information provided further on.

8. Services of Third Parties

8.1 Google Analytics

For analytical purposes, we use Google Analytics. To opt out, utilize the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Links on our site may lead you to social media platforms that have their distinct privacy policies.

8.3 Transaction Processors

All transactions are processed by third-party processors that are compliant with PCI DSS standards.

9. International Data Transfers

We may process your data in territories other than Spain. In such scenarios, we employ safeguards in line with legal privacy protections.

10. The Privacy of Minors

Our services do not target nor knowingly collect information from individuals under the age of 13. If it comes to our knowledge that a minor has supplied data, we urge you to inform us immediately.

11. Modifications to Our Privacy Policy

We reserve the right to modify this Privacy Policy should there be a change in our procedures or as required by changes in law. We will notify stakeholders by publishing the updated document, emailing registered users, or displaying an announcement on our platform. Use of our services subsequent to such modifications signifies your acceptance of the revised terms.

12. Ways to Contact Us

For any inquiries about this Privacy Policy or our data practices, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads user consent framework. Adjustments to your cookie/tracking preferences can be made at any time through our cookie settings.